酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语unit 5.ppt 21页

'UnitFiveTelephoneSwitchboard ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEye ExerciseinClassPassageOnePassageTwo PutinUseOperator:Operator.(1)?Guest:Yes.IwanttotelephoneHongKong.Operator:(2)knowyournameandroomnumber,sir?Guest:I’mMr.RalphBurnsinRoom757.Operator:Ahyes,Mr.Burns.Youarealongstayingguest.(3)areyoucalling,sir?Guest:Its(4)is852andthenumberI’mcallingis8190069.Operator:That’s8190069.Guest:That’scorrect.(5),I’mgoingtocheckoutinaminute.Canyouputthecall(6)rightaway?1.Completethefollowingdialoguebyputtinginthemissingwords.MayIhelpyouMayIWhatnumberareaBythewaythrough Operator:Yes,Mr.Burns.Canyoupleasekeeptheline(7)?IwillringbackassoonasI(8)___________(Theoperatornexttelephonesthefrontdesk…)FrontDesk:Reception.MayIhelpyou?Operator:Yes.Mr.Burnsinroom646hasplacedacallto(9)andwillcheckoutinaminute.Makesureyougetavoucherfrommebeforeheleavesthehotel.FrontDesk:Right.We’ll(10)wegetavoucher…freegetthroughHongKongmakesure PutinUseOperator:TianjinHyattHotel.MayIhelpyou?Caller:(1).(请接307房间)Operator:307.Iwilltrytoputyouthrough,sir.(Theoperatorrings307,butnobodyanswers…)Operator:I’msorry,butnobodyanswers.Caller:I’mcallingMr.FrederickFairfax.(2)?(麻烦你看看他是否已经退房了)Operator:Pleaseholdonasecond,sir.Iwillcheck…(3)?(你还在线吗，先生?)Caller:Yes,Iam.2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.IwantRoom307,pleaseCanyouseeifhehascheckedoutofthehotelAreyouontheline,sir Operator:Mr.Fairfaxisstillwithus.Hehasnotcheckedoutof307.Caller:That’sgoodtoknow.Operator:(4)?(先生，你要留言吗？)Caller:No,thankyou.I’lltryagainintwohours.Good-bye.Wouldyouliketoleaveamessage,sir ReadandThink1.What’stheworkofahoteltelephoneswitchboardoperator?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Hisworkistodealwiththenumerousincomingandoutgoingcalls. ReadandThink2.Istheworkofahoteltelephoneswitchboardoperatorimportant,why?3.Whyarepromptattentionandaspeedyconnectionimperativeforatelephoneswitchboardoperator?Yes,it’sveryimportantbecauseveryoftenthefirstandsometimesonlycontactapersonwithahotelisbytelephone,andthespeedandmannerwithwhichthecallishandledcanleavealastingimpression,eithergoodorbad.Becauseassoonastheincomingcallisansweredbytheoperator,thecallercommencestobecharged. 4.Howcanthepressuresonthehoteltelephoneoperatorberelieved?Modernswitchboardenablegueststodialtheirownlocalcallsthemselves,andinmosthotelsusingthistypeofswitchboard,guests,bydirectdialing,areabletotelephoneeachother’sroomwithoutgoingthroughthehoteloperator.Likewise,hotelservices(reception,housekeeper,floorservice,etc.)canbedialeddirectly. 5.Howcanthehotelguestsbechargediftheydialtheirownlocalcallsthemselves?Whentheguestdialsthecallpersonallyitisautomaticallyrecordedandmeteredonameterpanelinthebillsoffice.Thetelephonechargesarethenpostedtotheguest’saccountandthemeterresetstozero. ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.1.Ineveryhoteltelephoneswitchboardoperatorsareneededtodealwithandcalls.2.Thevoiceoftelephoneoperatorsneedsneedtobeand.3.Thenumberoftelephoneswitchboardoperatorsrequiredondutyatanytimeisdeterminedbytheofthework.outgoinginternalclearfriendlyvolume ReadandThink4.Onedutyoftelephoneswitchboardoperatorsisto________allincomingcallsandtoconnectthemwiththerequired______________.5.Iftherequiredextensionisengaged,theoperatormayaskthecallerto“_____________”,“____________”,or“_________________”.extensionsleaveamessagereceiveholdthelineringback ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Onlyhotelsandhospitalsemployswitchboardoperators.2.Becausetheworkofswitchboardoperatorsisveryeasy,theyoftendemandlowsalary.3.Inthe1950s,companiesusedmanualtelephoneswitchboards.FFT ReadandJudge4.Theworld"sfirsttelephoneoperatorbegantoworkinJanuary1878.5.Theworld’sfirsttelephoneoperatorwasawoman.TF ReadandTranslateII.ReadandtranslatethefollowingsentencesintoEnglish.1.我想打个国际长途，您能为我接通纽约吗？put…throughI’dliketomakeanoverseascall.CouldyouputmethroughtoNewYork? ReadandTranslate2.您可以在客房里打国际直拨电话。internationaldirectdialingcallsYoucanmakeinternationaldirectdialingcallsinyourroom. ReadandTranslate3.对不起，线路正忙，您想稍等一会还是等会再打？lineisbusyI’msorrytheline’sbusy.Wouldyouliketoholdonorcallback? ReadandTranslate4.先生请等一下。我帮您接通。Justamoment,sir.Pleasegoahead. ReadandTranslate5.这是一个对方付款电话还是直接自己付款电话？collectcallIsthisacollectcallorapaycall?paycall ThankYou!'