酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语unit 6.ppt 20页

'UnitSixWake-upCallService ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEye ExerciseinClassPassageOnePassageTwo PutinUseMr.Smith（B）askstheroomattendant（A）howtohavethemorningwake-upcallservice．B：Willyoudomea(1),Miss？A：Certainly，sir．B：ThisismyfirstvisittoChina.Iwonderifyourhotelhasthe(2)service．A：Yes，sir．Anyonewhostaysinourhotelcanaskfortheservice.Wouldyoulikeamorningcall？B：Yes,Imust(3)earliertomorrow．IwanttogototheBundtoenjoythemorningscenerythere．Youknowthisismy(4)visittoShanghai．Peoplesaythereisamarvelousviewofapoeticyetbustlinglifeatthe(5)justatdawn．A：That"strue．At(6)doyouwantmetocallyouup，sir？1.Completethefollowingdialoguebyputtinginthemissingwords.favormorningcall.getupBundwhattimefirst B:At6sharptomorrowmorning，please．A:Whatkindofcallwouldyoulike，byphoneorby(7)atthedoor？B:Byphone．Idon"twanttodisturbmy(8)．A:Yes，sir．I"lltellthe(9)tocallyouupat6tomorrowmorning．(10)Icandoforyou？B：No.Thanks．Goodnight．A：Goodnight，sir．Sleepwellandhaveapleasantdream．knockingneighborsoperatoranythingelse PutinUseGuest:(1)?（是叫醒台吗？）Operator:Yes,canIhelpyou?Guest:I’mleavingBeijingforNewYorktomorrowmorning.(2)?（能请你叫醒我吗？）Operator:Certainly,madam.What’syourroomnumber?Guest:2112Operator:（3）?（什么时候叫醒您？）2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.Isthatthewake-upserviceWouldyoubekindenoughtowakemeupAtwhattimeshallwecallyou Guest:At6:00Operator:Allright.Guest:Don’tforget,please.Operator:Pleasesetyourheartatease.Wewon’tforget.（4）.(祝您睡个好觉)Guest:Thanks.Goodnight..Haveagoodsleep ReadandThink1.Accordingtothepassage,whydidmanybusinesstravelersmissameetingoraflight?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Becauseawake-upcalldidnotcomeoraclockwasmalfunctioned. ReadandThink2.Whatdoestheauthorthinkoftheoverallqualityofwake-upserviceinhotels?3.Whathavehotelsdonetoimprovewake-upservice?Theauthorthinksthattheoverallqualityofwake-upserviceinhotelshasnotbeensatisfactory.Manyhotelsbegantomakechangesinwake-upservice,e.g.:Hilton,MarriottInternational,WHotelsandWyndhamWorldwideareintroducingalarmclocks.CrownePlazaHotels,guaranteesonenightwillbefreeifthecallfailstocomewithinfiveminutesoftherequestedtime. 4.WhichonedoesMr.Laermerlikebetter,personalwake-upcallorautomatedone,andwhy?5.What’stheimplicationofthetitleofthepassage——Guests,RunningLate,WakeUpHotels?Helikespersonalwake-upcallbetterbecausehethinksthatpersonalwake-upcallisfullofhumantouch,andthatautomatedoneisnot.Thequalityofwake-upserviceinhotelshasnotbeenimproved,andguestsarenotsatisfiedwithhotels.Nowguestsdemandthathotelsmakeeffortstoimprovetheirmake-upservice. ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.Accordingtothepassage,hotelshavenotimprovedservicealthoughtheyhaveupgradedtheirbedsandenhancedtheirtechnology.2.Onereasonwhyguestsareunwillingtousehotelalarmclocksisthattheyareoftentooperate.3.ManygueststhinkthatitismuchtofiletaxesorprogramaVCRthantosetahotelalarmclock.wake-uptrickyeasier ReadandThinkNowCrownePlazaHotelspromisethatguestswillnotbeifthecallfailstocomewithinfiveminutesoftherequestedtime.5.Mr.Laermerpersonalwake-upcalltoautomatedwake-upcall.chargedprefers ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Both“personal”wake-upcalland“automatic”wake-upcallareusedinhotels.2.Theoperatoronlyneedstowritedownthenameandtheroomnumberoftheguestwhoaskstobewokenup..3.Theoperatormustnotforgettosetthewake-upcalltimeonthemachine.TFT ReadandJudge4.Aftertheoperatorcallstheguestwhoaskstobewokenup,he/sheshouldmakeamarkonthewake-upcallrecordsheet.5.Thequalityofwake-upcallserviceinahotelisofgreatimportancetothehotel.TT ReadandTranslateII.ReadandtranslatethefollowingsentencesintoEnglish.1.我不知道你们饭店是否有叫早服务。morningcallserviceIwonderifyourhotelhasthemorningcallservice. ReadandTranslate2.您想让我们明天早上什么时候叫醒您？Atwhattimewouldyoulikeustocallyoutomorrowmorning? ReadandTranslate3.我们有电脑叫醒服务。Wehaveacomputerwake-upservice. ReadandTranslate4.请问你的姓名和房间号。What’syournameandyourroomnumber,please? ReadandTranslate5.明天早上想请你叫我起床。I’dliketobewokenuptomorrowmorning. ThankYou!'