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邮轮实用英语课件PPT杨杰 9787 81134 806 4 chapter3C3 L7 Cabin Steward.ppt 18页

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  • 2022-04-29 14:22:51 发布

邮轮实用英语课件PPT杨杰 9787 81134 806 4 chapter3C3 L7 Cabin Steward.ppt

  • 18页
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'《邮轮实用英语》Chapter3Lesson7CabinSteward ShipboardOrganization maîtred’hôtelFrench"masterofthehotel"assigningpassengerstotablesdividingthediningareareceivingandrecordingreservationsfordiningdealingwithanypassengercomplaints.Smallrestaurants---“headwaiter”orhostHotelsorCruiseShip---isresponsiblefortheoveralldiningexperienceincludingroomserviceandbuffet,andpassengersatisfaction. Responsibilitiesforthecabinsorstateroomsonacruiseshipfallunderthe housekeepingdepartment.Thisdivisionisresponsibleformakingpassengerscomfortablewhiletheyareintheircabins,andincludesthecareofthecabins,roomandmessengerservice,andlaundrypickupanddelivery.Jobsinthehousekeepingdepartmentofacruiselineareverysimilartothejobsyouwillfindinafive-starhotelorresort. ShipboardOrganizationChiefHousekeeperBellCaptainLaundrySupervisorAssistantChiefHousekeeperHeadRoomSteward/StewardessCabinSteward/Stewardess/AssistantBellBoy/RoomServiceAttendantAssistantCabinSteward/StewardessAssistantLaundrySupervisorLaundryMan/LinenkeeperUtilityCleanerPoolAttendantFloorSupervisor ChiefHousekeepersupervisorofthehousekeepingdepartment:cabinservices,roomservices,laundryservices,bellservices,passengerbaggagehandlinganddistribution. AssistantChiefHousekeepersupervisesdaytodayoperationsofthedepartmentasdirectedbytheChiefHousekeeper FloorSupervisorsupervisesassignedfloorofcabinsandcabinstewardsasdirectedbythechiefhousekeeperPossibilitiesforpromotiontoAssistantChiefHousekeeper. HeadRoomSteward/StewardesssupervisesassignedstationofcabinsandcabinstewardsasdirectedbyFloorSupervisorPossibilitiesforpromotiontoFloorSupervisor. CabinSteward/Stewardess/CabinAttendantdailycleaningofpassengercabinsPossibilitiesforpromotiontoHeadRoomSteward. AssistantCabinSteward/Stewardessdailycleaningofassignedareasandpassengercabins,passengerlaundryrequestsPossibilitiesforpromotiontoCabinSteward/Stewardess. UtilityCleanerdailycleaningofallpublicareasPossibilitiesforpromotiontoCabinSteward. PoolAttendantcleaningandmaintenanceofallpoolareas BellCaptainsupervisesbellstaff,deliveryofroomservicemeals,giftsandflowers RoomServiceAttendant/BellBoyprovidesguestswiththeoptionoforderingroomservice,ensurethatpassengersreceivetheserviceandthesamecomfortinsideofcabinliketheyhaveina5-stardiningroom.AlsotheyhavetoassisttoCabinstewardsinthecabinscleaningaftereachdisembarkation. LaundrySupervisorsuperviseslaundrydepartmentanddrycleaningofallpassengergarments AssistantLaundrySupervisorsuperviseslaundrydepartmentanddrycleaningofalltheofficers,management,staffandcrewgarmentsasdirectedbyLaundrySupervisorPossibilitiesforpromotiontoLaundrySupervisor. LaundryMan/LinenKeepersupportstaffforlaundryfacilities,launderinganddrycleaningofallpassenger,officer,managementandstaffgarmentsPossibilitiesforpromotiontoAssistantLaundrySupervisor.'

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