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酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语Unit 16.ppt

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'UnitSixteenOtherServices ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEye ExerciseinClassPassageOnePassageTwo PutinUse(G:GuestR:Receptionist)G:Goodmorning!CanIaskyousomething?R:Yes,(1)_________.Youaremorethanwelcometodoso.Whatisit?G:Well,Iamplanningtotakeafriendofminetodinner.Yousee,webothloveSichuanCuisine.Iamwonderingifyoucouldrecommendtomeagoodlocal(2)__________whereIcanfindsomegoodspicydishes.R:Well,ifSichuanCuisinearewhatyouarelookingfor,thereisnootherplaceinthewholecitythat’llpleaseyourappetitebetterthanBoilingFishTownship.Therestaurant(3)________verygoodSichuanSpicyBoiledFish.Youmightwantto(4)_____there,1.Completethefollowingdialoguebyputtinginthemissingwords.ofcourserestaurantservestry G:(5)_________isitfromhere?R:It"s(6)_______nearXizhimenonwestsideofthecity.Itisquiteadistancefromhere.Iwouldsuggestthatyou(7)______ataxiover.G:(8)________.Wewillgotherebytaxi.Butdoyoumind(9)_____________thenameoftherestaurantonthispieceofpaperforussothatIcanshowittoourtaxidriver?R:No,notatall.Hereyougo.G:(10)_____________________foryourinformation.Youhaveanicedaynow.R:Thankyou.Andyoutoo.HowfarlocatedtakeAllrightwritingdownThankyouverymuch PutinUseA:Goodmorning.RoomCenter.MayIhelpyou?B:(1)__________________________________________(是的,您能否帮我送张婴儿床过来?)A:Well,you’llgetababycotinnotime.B:(2)______________________________________________________________________(还有,我今晚要去参加一个聚会。我想知道你们能否帮我照看一下孩子?)A:Certainly,madam.Wehaveverygoodbaby-sitterservice.They’reallwell-educatedandreliable.B:(3)____________________________________(太好了!你们是怎样收费的?)A:Thebaby-sittingservicecharges20yuananhour,withaminimumof4hours.B:(4)______________________(这是相当合理的。)2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.Yes,wouldyoupleasesendmeababycotrightaway?What’smore,Iwanttogotoapartytonight.Great!What’stherateforthisservice?That’squitereasonable.Wouldyoufindmeababy-sitter? ReadandThink1.Asaroomattendant,howtodealwithguest’sbelongingsfoundintheroomaftercheck-out?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.YoushouldhandinanylostandfounditemstoHousekeepingstaffwhoareinchargeofthisissue.Ifyoucannotleaveyourpostjustthen,informHousekeepingOfficesotheycansendsomebodytogetit. ReadandThink2.Whatisthehandlingprocedureforalostcreditcard?LostandFoundwillmakearecordthenitgoestoAccountingDepartmentwheretheCreditSupervisorwillkeepitinthesafeboxandtrytocontacttherelevantcreditcompany.ThecreditcardwillbedestroyedbytheCreditSupervisorandExecutiveHousekeeperifitisnotclaimedaftersixmonths. ReadandThink3.Wherearevaluablethingsusuallykept?ValuablegoodssuchascamerasandjewelleryarekeptinthesafeboxinLostandFound. ReadandThink4.Howlongwilltheunopenedbeveragesboughtoutsidethehotelbekept?5.WhohaveaccesstotheLostandFoundsection?Unopenedbeveragesboughtoutsidethehotelarekeptforthreemonthsthengiventothefinder.OnlySupervisorsandHousekeepingMangerhaveaccesstothisarea. ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.1.Theactualworkofcleaningand___________________isperformedbytheroomattendants.2.Foritemsfoundinstaffareas,HousekeepingDepartmentwillinform___________________________,whowillputamessageonthestaffnoticeboardsotheloserwillknowwhereitis.caringfortheguestroomHumanResourcesDepartment ReadandThink3.Thecreditcardwillbedestroyedby___________________________________andExecutiveHousekeeperifitisnotclaimedaftersixmonths.4.Valuableitemsarekeptforsixmonthsthen___________________decideswhattodowiththem.5.Clotheslike_____________________,arerecordedfirstandsenttoLaundryforwashing,thenplacedaccordingly.theCreditSupervisortheGeneralManagershirts,shorts,underwear ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Mosthotelswillholdpackagesforonetothreedaysbeforeaguestchecksin.2.Allthehotelsandresortsofferbabysittingservicesforastandardhourlyrate.3.Specialattentionmustbeinformedinadvancesothathotelscantakenote.FTT ReadandJudge4.Hotelsittingservicesshouldbeabletoprovideyouwithbabysittercharacterfileswithcompleteclearances.5.Kidsareusuallytakenonexcursionstolocalmuseumsandattractions.TF ReadandJudgeII.ReadandtranslatethefollowingsentencesintoEnglish.1.因特网上最重要的服务之一就是电子邮件。OneofthemostimportantservicesonInternetisEmail.oneof ReadandJudge2.我们客房部有不错的托婴服务。baby-sittingserviceOurHousekeepingDepartmenthasverygoodbabysittingservice. ReadandJudge3.我和丈夫今晚要参加一个俱乐部活动,不知你们是否提供托婴服务?nightclubMyhusbandandIwanttogotothenightclubthisevening.Iwonderifyouhaveababysittingservice. ReadandJudge4.母亲外出时,婴儿交给临时保姆照顾。baby-sitterMotherputsthebabyinthechargeofthebaby-sitterwhilesheisout. ReadandJudge5.我们提供洗衣服务、保姆服务和叫早服务。providemorningcallWeprovideguestswiththelaundryservice,baby-sittingservice,andmorningcallservice. ThankYou!'