酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语uint 8.ppt 20页

'UnitEightLaundryService ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEye ExerciseinClassPassageOnePassageTwo PutinUse（A：LaundryclerkB：Mrs.Bell）A：WhatcanIdoforyou?B：Couldyou(1)someoneformylaundry,please?Room908,Bell．A：Certainly,Mrs.Bell.Avaletwillbeupinafewminutes.B：Good.IalsohaveasilkdresswhichIdon"tthinkiscolorfast.Willthecolor(2)inthewash?A：We"ll(3)thedress.Thenthecolorwon"trun．B：You"resure？Good！Andtheliningofmyhusband"sjackethascome(4)．Itmighttearoverfurtherwhilewashing．A：Don"tworry,madam.We"llstitchitbefore(5).B：That"sfine.Now,whencanIhavemy(6)back?1.Completethefollowingdialoguebyputtinginthemissingwords.sendrundry-cleanunstitchedwashinglaundry A:Usuallyittakesabouttwodaystohavelaundrydone.Butwouldyoulike(7)serviceorsame-day?B:Whatisthe(8)inprice?A:We(9)50％moreforexpress,butitonlytakes5hours.B:Andforsame-day,willIgetthedressandskirtbackthisevening?A:Yes,madam.All(10)willbemadebeforesixo"clock.B:I"llhaveexpressthen.expressdifferencechargedeliveries PutinUseH:HousekeepingG:GuestH:Housekeeping.MayIhelpyou?G:Yes.Thisis1235.（1）.(我有些衣服想送洗)H:OK.Justputitinthelaundrybagandfilloutthelaundryforminthedeskdrawer.We’llcomebyinafewminutesandpickitup.G:（2）.(我有几件衣物需要手洗)IsthatOK?H:Sure.Justnotthatinthe“specialinstructions”sectionofthelaundryform,and（3）.(我们会遵照着处理的)2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.I’dliketohavesomelaundrydoneIhaveafewthingsthatneedtobehand-washed.We’lltakecareofeverything G:Great.Thanks.（4）?(什么时候会洗好呢？)H:Laundrycollectedbefore6p.m.willbewashedandreturnedbefore9a.m.thefollowingmorning.G:OK.Thankyouverymuch.Whenwillitbeready ReadandThink1.Accordingtothepassage,howmanylaundry-operationoptionsarethereforahotel,andwhatarethey?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Therearethreelaundry-operationsoptions:on–premises,off-premisesandteamingwithothers. ReadandThink2.What’sthemainattitudeofOn-siteproponent?3.What’sthemaincontentofteamapproach?Ingeneral,it"softenmuchmorecosteffectivetohandlelaundryoperationson-site.Hotelsshouldcooperatewitheachothertoincreaseprofitanddecreasecostoflaundryservice. 4.AccordingtoMunoz,whydidsomeofthesmallerChicagohotelschoosetosendtheirlaundrytoHyatt?5.Whichonedoyouthinkisbetterforahotel,on-sitelaundry,off-premiseslaundryorteamingwithothers,why?Becauseitbooststheirprofits.TheycanimmediatelycuttheirpayrollandbenefitexpensesbycomingtoHyatt,andtheypaylessperpoundwithHyatt.Openquestion.Nodefiniteanswer. ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.Nowadays,hotelscansetuptheirownlaundryservice,orthejob,andtheymayeventestanewoptioncalled.2.Gallaghersaidsmallerhotelstoteamwitheachotherorwithbiggerhotelstosetupcentralizedlaundryoperations.3.Shadydoesn’tbelievethatoff-premiseslaundryhelpscost.farmoutpartneringtendlower/reduce/decrease ReadandThink4.Munozthinksthatitisverytodecidewhichlaundryoperationscenarioworksbest.5.Munozbelievesthatthedefinitetrendofhotellaundryoperationis.difficultpartnering ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.It’snotdifficultforaguesttouselaundryserviceinahotel.2.Thecostoflaundryserviceinonehotelisoftendifferentfromthatinanotherhotel.3.Evenifthelaundryissentinthemorning,itwillgenerallybereturnedbeforedinner.TTF ReadandJudge4.Guestsusuallydon’tneedtotipforlaundryservice.5.GuestsshoulddeliverthebagofclothingtothelaundryroomthemselvesTF ReadandTranslateII.ReadandtranslatethefollowingsentencesintoEnglish.1.若需要洗衣服务，请拨6和客房管理部联络。Forlaundryservice,dial6andyouwillgethousekeeping.Laundryservice ReadandTranslate2.我们会在明天中午以前送回您房里。deliverWewilldeliverittoyourroombytomorrownoon. ReadandTranslate3.如果您着急，我们有两个小时的快速服务。quickserviceIfyouareinahurrywehaveatwo-hourquickservice. ReadandTranslate4.快速服务需要额外付50%的费用。extrachargefor50%Thereisanextrachargeof50%forquickservice. ReadandTranslate5.我想知道你们洗衣服务的时间laundryservicehoursI’dliketoknowaboutyourlaundryservicehours. ThankYou!'