酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语unit 7.ppt 19页

'UnitSevenHousekeeping ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEye ExerciseinClassPassageOnePassageTwo PutinUseKangHong(K),atraineeroomattendant,knocksattheguestroomdoorK:Housekeeping.MayI(1)?Guest(G):Yes,please.K:Goodmorning,sir.MayI(2)yourroomnow?G:No,notnow.I’mnotfeelingwelltoday.K:I’m(3)tohearthat.ShallIsendfora(4)foryou?G:No,thanks.I’veboughtsome(5)myself.Ithastostaycool.ButI’mafraidtheminibardoesn’tkeepcool.K:Oh,sorry.Letmehaveacheck…Ah,theplugisnottightly(6)inthesocket…Wouldyoulikemetotidyupabitinthebathroom?1.Completethefollowingdialoguebyputtinginthemissingwords.comeinclean.sorrydoctormedicineinserted G:Okay.Butpleasedon’tusethevacuumcleaner(7)intheroom.K:Isee.(Seeingtheguestisgoingtotakesomemedicine)Well,I’ve(8)ontheheatingswitchontheminibar.Youmaytakethemedicinewithlukewarmwater.G:That’sverykindofyou.Willyoucomeandcleanmyroomandreplacethelinenintwohours?K:Certainly,sir.Ifyoudon’twanttobe(9),justplacethisDNDsignoutsideyourdoor.Ifitisturnedtheotherway,I’llknowthatyouwantmetocleanyourroom.Ifyouneedanyhelp,youmaydial8or(10)thebuttonoverthere.Ihopeyou’llbebettersoon.anywherepressdisturbedturn PutinUseH:HousekeepingG:Guest[There’saknockonthedoor.]H:HousekeepingG:（1）.（等一下）I’llrightthere.H:（2）,（如果不方便）Icancomebacklater.[Theguestopensthedoor]G:No,that’sOK.（3）.（我正要出去）Justgivemeaminutetogetmybriefcase.H:（4）.（您请慢慢来）2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.HoldonasecondIfit’snotconvenientIwasjustonmywayoutPleasetakeyoutime ReadandThink1.Whatishousekeepingdepartmentresponsiblefor?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Housekeepingdepartmentisresponsibleforthecleannessandorderinthehotel. ReadandThink2.Howdosupervisorsorseniormaidscheckthequalityofhotelcleanness?3.Ishotelcleannessunderstoodinthesamewayindifferentcountries?Theycheckthequalitywiththeperiodicityestablishedbytheinternalorderofthehotel,andtheymustalsofollowspeciallyformulatedstandardsofverification.No,itisunderstoodindifferentwaysindifferentcountries. 4.Intermsofcleanness,whataretheobviouscharacteristicsofhotelsinGermany?5.What’stheresponsibilityof“sleepmanagers”?Scrupulousness.Theirresponsibilityistocheckthecomfortofmattresses,beddingqualityandthesoftnessofpillows. ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.1.Accordingtothefirstparagraphofthepassage,theroomsofafive-starhotelneedcleaningmore_____________thanthoseofathree-starhotel.2.Everystaffofhousekeepingdepartmenthastoworkinaccordancewithspecialized________________.3.Thebuyingofdetergent_______________intotheresponsibilitiesofhousekeepingdepartment.frequentlyinstructionsfalls ReadandThink4.Besidestraditionalhousekeepingdepartmentstaff,guestscannowmeetspecialistsinahotel,suchas__________,________________and___________________________.5.___________isconsideredtobeofparamountsignificanceinglobalbrandhotelcorporations.floristsCleanlinessevenmoreexoticprofessionsflavorspecialists ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Everyhotel,regardlessofitssizeandsituation,tendstodemandthatitshousekeepershouldcleanaroomwithinatimelimit.2.Thereissubstantialdifferencebetweencleaningroomsafterguestshavecheckedoutandcleaningoccupiedrooms.3.Ahotelhousekeepershouldcleanroomsontimeregardlessoftheguest’swill.TTF ReadandJudge4.Theworkofahotelhousekeeperisveryeasy,soonedoesn’tneedtopracticeifhewantstobecomeahousekeeper.5.Thispassagemaybewrittenbyajob-huntingadvisor/consultant.FT ReadandTranslateII.ReadandtranslatethefollowingsentencesintoEnglish.1.很抱歉打扰您了，我想打扫房间，现在可以打扫吗？disturbI’msorrytodisturbyou.I’dliketocleantheroom.MayIdoitnow? ReadandTranslate2.您愿意现在为您整理床铺吗？Wouldyoulikemetomakeyourbednow? ReadandTranslate3.你能不能给我拿几条毛巾来？Couldyoubringmesomemoretowels,please? ReadandTranslate4.请你给我换换茶杯，这些都脏了。I’dlikeyoutoreplacetheteacups.Theyaresoiled. ReadandTranslate5.请整理一下浴室好吗？Wouldyoutidyupabitinthebathroom? ThankYou!'