酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语Unit 4.ppt 18页

'UnitFourCheckingIn ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEye ExerciseinClassPassageOnePassageTwo PutinUseR:Goodafternoon,sir.MayIhelpyou?G:(1)________________.I’vejust(2)________fromNewYork.Couldyouletmehavearoomhere?R:Haveyoumadea(3)____________,sir?G:Yes,Ibookedaroominyourhotellastweek.R:MayIknowyour(4)______,sir?G:DavidBrown.R:Onemoment,please.Letme(5)______________.…Sorrytohavekeptyouwaiting,Mr.Brown.Yes,wehaveyourreservation.Wouldyoumindfillinginthe(6)__________________,Mr.Brown?G:I’lltakecareofit.Hereyouare.Isitallright?R:Yes,thanks.CouldIseeyour(7)_________,please?G:OK.Hereyouare.R:Thankyou,Mr.Brown.Hereisyourpassport.Howareyougoingtopay,(8)__________orbycreditcard?G:Incash.R:Well,Mr.Brown.Here’sthe(9)_____toRoom709andhereisyourroomcard.Pleasekeepthem.Andthebellmanwillshowyouup.Enjoyyourstayin(10)____________,Mr.Brown.Goodbye.G:Goodbye.1.Completethefollowingdialoguebyputtinginthemissingwords.Goodafternoonarrivedreservationnamehaveacheckregistrationformpassportincashkeyourhotel PutinUseR=ReceptionistG=Guest)R:(1)______________________________________________________________________________________(下午好，怀特先生。欢迎您再次入住我们酒店。)G:Thankyou.It’snicetobebackinBeijing,evenifI’monlystayhereforthreedays.R:(2)___________________________________________(从芝加哥飞到这里，一路上好吗？)G:Fine,thankyou.Ihavenoreservationwithyourhotelthistime.IwantthesuitefacingthesouththatIstayedinlasttime.2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.Goodafternoon,Mr.White.It’snicetohaveyoustaywithusagain.HowwasyourflightfromChicago,Mr.White? R:(3)____________________________________________________________________________________________________________________________(请稍等一会。真不凑巧，这个套间今天上午被预订了。不过我们还有一个面湖的套间。价格和您上次住的套间一样。)G:OK,I’lltakeit.R:(4)__________________________________________________________________________________(您的套间在6层，房号是603。这是您的房卡。怀特先生，您需要行李员吗？)G:Itisnotnecessary.Thankyouverymuch.R:It’smypleasuretoserveyouagain.PutinUsePleasewaitamoment.Unfortunatelythesuitewasbookedthismorning.Butwehaveasuiteavailablefacingthelake.Theroomrateisjustthesameastheoneyoustayedinlasttime.Yoursuiteisonsixthfloor,Room603.Here’syourkeycard.Doyouneedaporter,Mr.White? ReadandThink1.Accordingtothepassage,whatwillputguests’mindsatease?2.Whowillprobablyassisttheguestswiththeirbaggage?3.Whywillthecustomersbeaskedforadepositbythereceptionist?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.TheFrontOfficestaff’sfriendlywelcome,personalapproach,socialskillsandtheirefficiency.Theporters.Itguaranteesthatshouldthose“chance”customersintendtowalkoutwithoutpaying,thenatleastaconsiderableproportionoftheirpotentialbillhasbeenpaidinadvance. ReadandThink4.Howimportantisthe“roomcard”totheguest?5.Whatarethepossiblejobsforthebellmen?The“roomcard”hastheeffectofbeingidentitycardsfortheguestduringhisstayandwillhavetobeproducedinorderfortheguesttoreceivehisroomkey.Theycanintroducethefacilitiesandservicesavailableinthehotels,bars,cocktaillounges,andanymusicorentertainmentoffered.Besides,thebellmanshouldshowtheguestswherethethermostatisandhowitworksandtelltheguestwhatTVchannelsareavailable. ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.1.Check-inisoneofthe_____________________impressionsonahotelguest.2.Ifguestsdon’thaveareservation,thereceptionistwillestablish___________________arerequiredandthenconsult______________________toseewhetherthereareanyappropriateroomsavailable.3.Afterthecheckinginisconcluded,thereceptionistwillinformthebellmento______________________________________________________________.firstandmostlastingwhattypesofroomscarrythebaggageandshowthegueststotheguestroomthecomputerterminal ReadandThink4.___________________________________hadalreadybeenimplementedbychainssuchasHyattandKimpton.5.Expertssaythat___________________willbebuiltaroundthemesandco-brandedwithlargecompanies.Turninghotelsintoretailshowrooms“lifestyle”hotels ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Astandardroomisusuallyalittlebetterthanamoderateroom.2.InsomeCaribbeanhotels,adeluxeroomisahighercategorythanaSuperior.3.AstudioapartmentisusuallylikeaJuniorSuite,buthasalittlekitchen.FFT ReadandJudge4.Ifyouhavearoomwithoceanview,youcanseetheoceanandyouarefacingtheocean.5.IslandViewmeansyourroomfacestheoppositesideofthehotelfromtheocean.FT ReadandJudgeII.ReadandtranslatethefollowingsentencesintoEnglish.1.我订了房间，现在想要办理住宿登记。ImadeareservationandI’dliketocheckinnow.checkin ReadandJudge2.我这边没有您的订房记录，请问您做过确认吗？Idonothavearecordofyourreservation.Doyouhaveaconfirmation?confirmation ReadandJudge3.房间可能预订在为您做预订的那人的名下了。Theroommayhavebeenreservedinthenameofthepersonwhomadethereservation.Inthenameof ReadandJudge4.先生，请稍坐一下。您的房间马上就会准备好了。Pleasesitdownaminute,sir.Yourroomwillbereadysoon.ready ReadandJudge5.请您在住店期间自己保管钥匙，直到离店。Couldyoukeepyourroomkeyuntilyoucheckout?checkout ThankYou!'